Understanding Order App Status of TSA/GE/NEXUS/SENTRI

TSA PRECHECK

Order Status: Completed 

The customer's order was completed without any complications.

Order Status: In Progress

The customer's order is yet to be fulfilled.

Order Status: Issue

The order placed by the customer presented some complications including discrepancies as well as issues with the bot, so it had to be completed manually.

• Waiting for Refund: Orders that are escalated for a full refund
• Invalid KTN(Bot Issue): The customer supplied an incorrect KTN.
• Renewing Too Early (Bot Issue): A customer who is applying for renewal too early.
• Other (Bot Issue): If the order status shows "Other Issues" as the issue, you can determine the nature of the problem by looking at the notes.

GLOBAL ENTRY/NEXUS/SENTRI

Order Status: Completed

The customer's order was processed without any issue and they have been assigned a PASS ID. The system/bot will now send them instructions to take control of their TTP account via email.

Order Status: Submitted

The PASS ID has not been allocated to this order yet. When the bot recognizes that the PASS ID has been assigned, the order will be completed.

Order Status: Customer Took Over

Our Bot detected that the order had already been completed and the customer had obtained control of their TTP account.

NOTE: Confirm if the customer has taken control of their account by attempting to sign in with their login details on the TTP website.

Order Status: Issues

The order placed by the customer presented some complications including discrepancies as well as issues with the bot, so it had to be completed manually.

• Waiting for Refund: Orders that are escalated for a full refund.
• Payment Issue(Bot Issue): An issue concerning manual fulfillment not processing payments correctly.
• Incorrect PassID(Bot Issue): The customer supplied an incorrect PassID.
• Incomplete Information(Bot Issue): Typically, there are discrepancies between the name on an application and other sources of identification.
• Incorrect Passport Number(Bot Issue): The customer supplied an incorrect Passport Number.
• Renewing Too Early(Will Wait)(Bot Issue): The customer agreed to wait until their renewal date.
• Renewing Too Early(No Response)(Bot Issue):
• Other(Bot Issue): If the order status shows "Other" as the issue, you can determine the nature of the problem by looking at the notes.