Nexus - Take over Instructions (Walk through process)

How to Access Your Nexus Application

Please be aware that we suggest applicants take over their TTP account so they can monitor their application from time to time and schedule an interview after receiving conditional approval. 

CREATE NEW ACCOUNT (Open this link for the step-by-step instructions)

Step 1. Go to https://ttp.cbp.dhs.gov/

Step 2. Click login then Consent & Continue

Step 3. Click Create an account

Step 4. Enter your email address

Step 5. Choose the language of your choice

Step 6. Click the box and submit.

Step 7. An email will be sent to your email address and click confirm the email

Step 8. Create a strong password

Step 9: Click continue

Step 10: Choose an authentication method (much better if you use the phone, SMS)

Step 11: Put in the phone number

Step 12: Put in the code and click agree and continue

Step 13: If a question pops up, did you apply for a Nexus click YES (as we have done it on your behalf already)

Step 14: FAST (depends on your end)

Step 15: Pass ID (...........)

Step 16: Click submit and confirm

Step 17: PassID found, there is... (click YES, link my PassID to my login.gov account on the right-hand side) we will no longer have access to it

Step 18: Provide the document (Passport/Driver's license)

Step 19: Go to your dashboard

OPEN THIS LINK FOR THE SAMPLE TEMPLATES

(Please choose a template according to the application status shown on the TTP site: PENDING, CONDITIONALLY APPROVED, APPROVED or etc)

*Make sure to change the branding to Nexus.

 

SAMPLE ERRORS: 

 

CAN’T SEE MY APPLICATION ON MY DASHBOARD

• This happens when cx already took over his account, but his dashboard shows “no application in progress”

Hello [cx name],

This is [your name] from Nexus Assistance. Thanks for reaching out.

If you can’t see your application on your dashboard, here are the steps to fix this issue:

1. Go to your dashboard

2. On the right-hand side, you will see "Edit Profile", click on it

3. On the edit profile page, scroll down where it asks for your PassID

Note: Your PassID is [Enter Client’s PassID]

4. Add this PASSID into the correct field. Save.

Then, click YES LINKED TO ….

5. A window will pop up "Provide document info". Please choose either your Passport Number or Driving License Number to link.

6. After this, you will be redirected to the Dashboard, where you can see your application status.

Hope this helps, let me know if you need additional help.

Thank you,

[your name]

Nexus Assistance

 ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

NO ACCESS TO EMAIL, PHONE NUMBER, BACKUP CODE OR AUTHENTICATION METHOD

Hello [cx name],

This is [your name] from Nexus Assistance. Thanks for reaching out.

If you cannot sign into your Trusted Traveler Program (TTP) account because you’ve permanently lost access to your email address, phone number, backup code or authentication method, you can reset your account by deleting it.

• Enter your email address at https://secure.login.gov.
• Enter your password
• Click the ‘sign in’ button
• Authenticate using one of the methods you set up
• On your account page, select ‘Delete Account’ from the menu on the left side of the page
• Select ‘Delete Account’ from the ‘Your Account menu
• Enter your password to confirm account deletion

Deleting your existing account and creating a new one will allow you to either change your email address or set up new two-factor authentication methods.

Also, your TTP information/application will not be deleted. You will be able to retrieve them when you relink your account. Once you have deleted your old account, follow the instructions here to take over your account once more: https://global-entry-pass-us.com/how-to-access-your-global-entry-application/

Hope this helps, let me know if you need additional help.

Thank you,

[your name]

Nexus Assistance

 ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Error message saying, "This email is already associated with an account"

Hello [cx name],

This is [your name] from Nexus Assistance. Thanks for reaching out.

Please be advised that each email address is considered a unique login, so you can only use each email address once. If you receive this message, you may have used the email address to register a family member. Please use a different email address to create your account.

If you use Gmail, you may also create an "alias" using your preferred email.

If your email is [e-mail], you may enter [e-mail] or [e-mail] when creating a new login.gov account. The login.gov will recognize each of these email addresses as unique, and all confirmation emails will be delivered to your [e-mail] inbox. 

Hope this helps, let me know if you need additional help.

Thank you,

[your name]

Nexus Assistance

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

DELETE ACCOUNT

Hello [cx name],

This is [your name] from Nexus Assistance. Thanks for reaching out.

If you do have access to your authentication methods, follow these steps to delete your account:

1. Enter your email address at https://secure.login.gov.
2. Enter your password.
3. Click the “Sign in” button.
4. Authenticate using one of the methods you set up.
5. On your account page, select “Delete account” from the menu on the left side of the page
6. Select “Delete account” from the “Your account” menu.
7. Enter your password to confirm that you want to delete your account.

Hope this helps, let me know if you need additional help.

Thank you,

[your name]

Nexus Assistance

+++++++++++++

RESET PASSWORD

Hello [cx name],

This is [your name] from Nexus Assistance. Thanks for reaching out.

Follow these steps to reset your password.

1. Go to https://secure.login.gov.
2. Select the “Forgot your password?” link near the bottom of the page.
3. On the next screen, enter your email address.
4. Click the “Continue” button.
5. Check your email for a message from Login.gov.
6. Click the “Reset your password” button in the message. This will take you back to the Login.gov website.
7. Enter your new password.
8. Click the “Change password” button.

Passwords must be at least 12 characters. That’s it! There are no other restrictions. You can even use more than one word with spaces to get to 12 characters. Try using a phrase or a series of words that only you recognize. Your login.gov password should be different from passwords you use for other accounts such as your bank account or email. Using the same password for many accounts makes identity theft easier.

Hope this helps, let me know if you need additional help.

Thank you,

[your name]

Nexus Assistance