FAQ's for SSN

1. How do I change or correct my name on my Social Security number card?

- If you legally change your name because of marriage, divorce, court order, or any other reason, you must tell Social Security so you can get a corrected card. You cannot apply for a corrected card online. The same applies once you receive the I-766 card, Employment Authorization Document (EAD), from the U.S. Citizenship and Immigration Services (USCIS). See Defining the Legal Name for an SSN.

To get a corrected Social Security card, you will need to:

• Show the required documents. You will need proof of your identity. Sometimes you also may need to prove your current U.S. citizenship or lawful noncitizen status. See "Documents you need for the corrected name" for more information.
  
  Note: If you are a U.S. Citizen, applying for a replacement SSN card, and choose to mail your application to your local office, you may use original or certified copies of secondary proofs of identity such as:
  • A marriage document showing your name and either date of birth or age (only when submitted to support the application for a name change)
  • A U.S. government employee identification card.
  • A non-government employee identity card/badge card showing your name and either a photograph or your date of birth.
  • A health insurance card or U.S. Medicaid card showing your name and one of the following:
    • Date of birth.
    • A photograph.
  • A school identity card
  • A school record or transcript (for the current school year) showing your name and one of the following:
    • Date of birth.
    • A photograph.
  • A life insurance policy showing your name and age or date of birth.

2. How long will it take to get a Social Security card?

- Once you mail in your packet together with your documents, You should usually receive it within 7-10 business days from that time. But because Social Security offices are experiencing slight delays in processing mail-in Social Security card applications, it may take them between 4-6 weeks to process a mail-in application and return the evidence. 

3. Who are you? Are you a Scam?

-  No, we are not a scam. We are a 3rd party designee who works with SS card filings. We are actually here to guide our customers on how to get their SS cards with no hassle. There are actually a lot of 3rd party designers out there who can help you depending on the type of service that you need. We also provide customer service that can answer your questions and cater to your concerns regarding your application. 

4. I do not want to provide original documents and send them in the mail. Can I provide copies of my documents? 

- You must present original documents or copies certified by the agency that issued them. Social Security cannot accept photocopies or notarized copies. All documents must be current (not expired). They cannot accept a receipt showing you applied for the document. (Refer to the documents needed for the SS card for more information.) 

5. I do not have a passport or driver's license. What else can I provide? 

- Employee identification card;

- School identification card;

- Health insurance card (not a Medicare card); or

- Hospital/medical certificate 

- U.S. military identification card.

- U.S. Passport 

- State ID 

6. I do not have a printer at home. How can I print the document? Can you mail it to my address? 

- You can actually go to the nearest Staples, office depot, or library and print out the packet there. You can also ask someone you trust that has a printer to print out the document for you. We can't mail the packet to your address. We can only email it to you. If you really have no way of printing the document, then will refund you the service fee that you paid. 

7. The status of my application on the USPS website is still in transit. What should I do? 

- If the customer's status on the USPS website is still in transit for weeks, then we will need to submit a ticket at https://emailus.usps.com/s/  

We will need to fill out the form and submit a ticket on behalf of the customer and send the email below to the customer. 

Hi Chana, 

This is Joan, I have submitted a ticket about your lost package to the USPS on your behalf. You should receive an email from them.

In addition, please call the social security office at [phone] to see if they actually did receive your documents.

✔ Your email has been sent.

Thank you for contacting USPS®. Please find your service request number below. You will receive a confirmation email soon. Click “Close” to return to the Email Us start page.

Service Request Number: 25933578

What's next?

You'll receive an email response about your issue within 1-3 days.

8. I haven't received my SS card, it's been more than 6 weeks. 

- Check the tracking number on the USPS website https://tools.usps.com/go/TrackConfirmAction_input and check when the document arrived at the customer's local office. If it has been more than 6 weeks, advise the customer to call his/her local office to verify when he/she will be receiving the SS card. If it's still within the ETA, inform the customer that he/she still needs to wait.