Requesting New Shipping Label

Requesting a new shipping label is only applicable to those who are submitting a DS-82 form for renewal and who have purchased a shipping label from us. Keep in mind that only those who are eligible for renewal can submit their applications through the mail. Reporting a lost or stolen passport is only possible for those who don't need a new one. However, we don't provide a shipping label for DS-64 or for reports of lost or stolen passports - those documents should be mailed out at the customer's expense.

There are three occasions when a new shipping label may be requested:

1. When a customer's renewal application is returned for any reason or the shipping label has expired, the option to request a new shipping label is included as part of our customer service fees.

2. When a customer requests changes to their passport form:

• First and Last Name
• Primary Phone Number
• Mailing Address - Ensure that a permanent address is provided on the form if the mailing address provided is a Post Office (PO) box.

3. When a customer alters their processing time from routine to expedited, or vice versa.

To request a new shipping label, follow these steps:

 1. Verify if the customer is eligible to request a new shipping label by referring to the image provided.

• To verify if a customer has mailed out their application, one can use either Google to track the USPS tracking number or ask the customer directly.
• If customer mailed out their application already, direct them to call National Passport Information Center at 1-877-487-2778 or 1-888-874-7793 (TDD/TTY).

 2. Confirm if the customer has purchased a shipping label from us previously by checking the order app and the "Type" and "USPS Tracking Number" sections.

Sample Ticket: Change Mailing Address

3. Go to the"Need Shipping Label" spreadsheet and enter the requested information, making sure to choose the correct processing center.

4. Copy the row and send it via direct message to Kyle in Teams.

456175

Roxy

Update mailing address

9400136104262994009661

Hannah Shin

781-367-9150

715 Marine Drive Point Roberts, WA 98281

Routine Service (other state or Canada): National Passport Processing Center Post Office Box 90155 Philadelphia, PA 19190-0155

5. Await Kyle's response with the new shipping label; then, download the new shipping label and copy the tracking number. Use the tracking number as the file name or the customer’s first and last name.

6. Use the macro "New Shipping Label" and paste the tracking number into the email.

7. Submit the request as solved if the customer does not indicate any other issues.